Manage customer feedback

Invite honest reviews

Share your public profile with customers after a genuine interaction. Ask for honest feedback; do not offer rewards or ask for a particular score.

Respond thoughtfully

• Thank customers for specific, useful feedback.
• Keep replies professional and avoid sharing private customer details.
• Acknowledge problems and describe next steps without making promises you cannot keep.
• Report feedback that appears to violate platform rules.

Feature availability and review controls can depend on the current product plan.